What should I do if I’m unable to connect to my broker?
1. If you’re unable to connect to your broker, please follow these steps:
- Verify credentials: Ensure that the login credentials entered on the platform are correct and match those provided by your broker.
- Check API keys: Confirm that your API keys are correct, valid, and active as per your broker’s conditions.
- Re-login or check maintenance: If the issue persists, try logging out and logging back in to your account. Also, check whether the broker’s server is undergoing maintenance.
Contact Support: If the problem continues, please reach out to uTrade Support for quick assistance.
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